FAQ – Frequently Asked Questions

How often should I have my carpet cleaned?

It depends greatly on your particular situation. Those with children, pets, or large families will need more frequent cleanings. Most carpet mills require the carpet to be cleaned every 12-18 months to keep the warranty in effect. Most of my Residential customers have it done every year, some have it done every 6 months. Commercial cleaning often needs to be setup on a regular maintenance program in order to properly maintain it. This means the traffic areas should be done several times a year and all the carpet cleaned once a year.  Most commercial cleanings only take place every few years, this is bad for the carpet and the occupants health but most people wait until they absolutely have to and the carpet has looked bad for a long time.   At this point permanent damage has been done and the life of the carpet is shortened by years.

How do I get my home ready for your visit?

Please pick up the small items and breakables, like lamps, plants, toys and small chairs.

You vacuuming well, will help me keep the cost of cleaning the carpet down. You cannot over vacuum a carpet.

Carpet likes to be clean, it is hard to wear out a clean carpet.

If you would like me to figure in the vacuuming, please pick up the small objects like coins, nails, toys, ect.,ect.

If you would like to have me clean underneath your bed please make sure to clear it out before I arrive.

Please have any autos that may need to be used while I am cleaning, out of the garage and driveway.

For the safety of your pets, please have a place to keep them out of the carpeted area while the carpet is being cleaned. Some pets hate the vacuum noises and get really scared. The front door will have to be open and some pets like to escape. I will try to keep the door closed as much as I can but the hoses coming thru the door will prevent it from closing all of the way.

Do you move furniture?

I am happy to move your sofa, love seat, coffee table, chairs, and tables. A lot of people want me to go around some of these and that is ok also.  If you have any questions, please call me. My goal is to satisfy your needs. 541-479-8776

“What is Encapuguard Green ?”

Encapuguard Green is a new water based carpet protector that does not contain solvents or any known harmful chemicals. It works and it is safe for you, your children and your pets.

Depending on the amount of traffic your carpet endures, you should re-apply carpet protector every time to every other time you have the carpet cleaned. Why? Carpet protectors coat your carpet’s fibers to help prevent rapid re-soiling and accidental spills from ruining your carpet’s “just cleaned” look. Everyday wear and cleaning can leave carpet unprotected from the elements that cause carpets to re-soil. Protective coating of the carpet fiber is important and well worth the money spent to protect the appearance, life and investment of your carpet. In the past I have not encouraged carpet protectors because it was toxic in liquid form and I did not want my customers, their pets or myself exposed to it. Encapuguard Green is a safe product but you should try to stay off of the carpet until it is dry. It dries faster with the fiber standing up. Drying time should be overnight. The fiber will be slightly stiff after it dries until vacuumed. It is half the price of Scotchgard or Teflon and works just as well but it is totally safe.

“I have dark edges, can you clean this?”

If you have light colored carpet, you may have experienced a dark line around baseboards, under doors, and around heat registers. This soiling comes from air passing through the carpet as it is attempting to go through the carpet pile and microscopic particles of soil are deposited there. This occurs over a significant period of time and is not noticed until a build up has occurred.

This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet and they are mostly carbon. Can it be removed? Sometimes. With special products, time and effort, reasonable results can be achieved, although not in all cases.

What Should I do after you have just cleaned my carpet?

1. Wear booties
Damp carpet can be slippery. Please be careful when using stairs and also when walking from the freshly cleaned carpet to any hard surface, such as vinyl or tile. Your shoes will be damp and you could slip. It is best to stay off of the carpet for at least 2-6 hours after cleaning if possible but you can walk on it right away if you wear the booties. Also, damp carpet can pull dirt off the soles of shoes so wear the booties. Please keep children and pets off damp carpet until it dries. I provide plastic shoe covers that you should wear if you need to walk on the carpet before it dries, this should be done for the first 24 hours after the cleaning.

2. Warm moving air dries carpet quickly.
Moving air dries carpet quicker. The boundary layer of air, the few inches above the carpet, is usually high in humidity as the carpet is drying. In the winter or on cold days, please turn on the heater, with the windows cracked opened (so as not to create a sauna effect). Set the fan to ON instead of AUTO if you have a central heat system. Warm air holds more moisture and dries carpet quicker. On hot days you can use the air conditioning, if available, to create drier air and air movement. Otherwise, open windows and doors and have fans blowing on the carpet. Ceiling fans can really help also.

3. If soil protection is applied (Encapuguard Green)
For maximum results, the soil protection should be allowed to dry before heavy traffic is allowed on the carpet. Also, it is best that exposed skin, such as feet and pets be kept off until dry. Do not walk around on damp carpet in your cotton socks as they will absorb some of the protector. Wear the booties that I leave.

4. If furniture has been blocked or tabbed, please leave these protectors in place for at least 24 hours.

Even though the carpet may feel dry to the touch, I ask that you leave the blocks and/or tabs in place for at least 24 hours. This will protect your furniture as well as the carpet. We want to prevent wood stain transfers as well as rust, from metal found on the legs of some furniture. Just leave the tabs under the legs, until the carpet dries, but when you do pull the tabs, please move the furniture so that the legs are not touching the same spots. You can just leave the tabs under the furniture if they are out of sight and do not bother you.

5. Some carpets may swell when cleaned. The backing is not wet but the increased humidity will make some carpet backings expand. This usually occurs in carpets that are in need of stretching and shows up as ripples in the carpet after cleaning. The ripples will go away and lay back down within 48 hours. If this occurs, you may want to consider having your carpet “power stretched”. Power stretching should only be done when the carpet is thoroughly dry. If you notice the carpet is rippled or loose before you have it cleaned please let me know if you need the name of a great carpet installer to re-stretch the carpet. ( 541-479-8776 ) I usually coordinate it so that if you need it, the carpet can be stretched that morning and I can clean it that afternoon. I try to minimize the time your house is disturbed.

6. Try to take care of the spots and spills as soon as possible
Most spots and spills can be taken care of by yourself if you get to them right away. Hopefully, you will have a carpet spotter ( I leave a free spotter after I clean every job ) and a white towel handy. Also, don’t panic! Most damage is done when someone is in a hurry and they go after the spot too aggressively. If you ever have any questions, please call me or use my Spotting Guide.

7. Vacuum Vacuum Vacuum
Slow Down! The biggest mistakes made when vacuuming is going too fast, not keeping the bag changed enough and not keeping a good belt on the beater bar. Up to 80% of the soils found in carpet are the dry soil and sand variety and can be effectively removed with thorough vacuuming. A regular maintenance schedule including vacuuming and periodic professional deep cleaning can not only extend the life of your carpet, but also keep it fresh and beautiful.

Why do spots return?

If spots return after I clean them, please call me ( 541-479-8776 ) I would like to make it right.

There are two reasons that spots return:

The first reason is wicking. Many times, the spot that is being removed has seeped into the backing of the carpet. This is common with pet urine, beverages, and anything that is spilled in “volume”. The material dries in the backing and the cushion (pad) of the carpet.  As the spot dries, the material that is in the backing of the carpet wicks back into the pile.

The good news is that if a spot actually wicks back, most of the time it can be removed.

Be sure to point out spots that have wicked back in the past, so they can be treated properly.

The second reason spots return is re-soiling. Re-soiling is caused by a sticky residue that has been left behind. The residue may be from the spot itself, the cleaner that was used, or both. Some common residue causes are over-the-counter carpet cleaners purchased at the grocery store. Avoid using these cleaners altogether. If you have to use one of these cleaners, use as little as possible and rinse with water and white vinegar mixed 50/50. When I clean your carpet, I leave a free spot remover that cleans very well and doesn’t attract dirt.

Other residues are oily spots, duct tape residue, body oils, lotions, etc. If the entire oily residue is not removed, it will attract soil as the carpet is walked on. Even quality professional cleaning may not be able to remove all oily residues the first time.

Questions not covered? Please call me, I would love to hear from you!                                                                               Wayne @ 541-479-8776     TNT Carpet Cleaning